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Refund Policy

REFUNDS, RETURNS & EXCHANGES - Digital Products

Purchase Terms of Agreement

The purchase of digital products, including Procreate brushes and colour palettes is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase. 

Payment + Refund Policy

All transactions for purchase of intangible products, Procreate tools, wallpapers, digital prints, and online content are made through our secure online payment gateway, safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on angelfishcreative.com.au are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy. Angelfish Creative reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact angelfishcreative@gmail.com with your transaction/payment details to ensure your product is delivered as soon as possible.

REFUNDS, RETURNS & EXCHANGES - Physical Products

Due to the custom made nature of our invitations and stationery products, refunds, returns and/or exchanges are not accepted. Please appreciate that all orders are completely personalised with individual details and therefore cannot be used to fulfil another order.

Please contact us or via email to: angelfishcreative@gmail.com if you have any problems with your order.

CANCELLATION POLICY

Orders may only be modified or cancelled should works to create your order not have yet commenced; this is because materials are purchased when the order has been placed, and Angelfish Creative's time and resources have been invested up to the point of order.

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